SHIPPING & RETURNS

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You need to return your item(s) to us within 28 days of receiving your item(s)

Tell us what you are returning and why. Print off your returns label and attach it to your parcel. The eParcel Return service costs $4.00 per order. This payment can be made with either a credit card or PayPal and you can track your return as it makes its way back to us.

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We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. 

How long does it take to process my return?

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). 

How can I track the status of my return?

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.